Home News IBEDC Reassures Customers of Efficient Service Delivery

IBEDC Reassures Customers of Efficient Service Delivery

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By Olaolu Bilau

Despite the huge challenges in the power sector in the country, Ibadan Electricity Distribution Company (IBEDC) has once again reassured its customers of its total commitment to changing lives by delivering better services.

Giving the assurance in Ibadan was the Managing Director and Chief Executive Officer of the company, Mr. Fortunato Leynes, during a chat with WESTERN POST.

The IBEDC boss said the company is doing everything possible to ensure that electricity subscribers under its coverage areas get value for their money.

Though, he regretted that the distribution company has had to contend with low level of electricity supply from the national grid, he was however optimistic that the problem of load shedding would be solved in due course, calling for the understanding of electricity consumers under the company’s network area and across the country.

Mr. Leynes observed that, the current tariff regime being charged consumers does not reflect the cost of distributing electricity and other operational expenses.

“The tariff that were given to us by the Nigerian Electricity Regulatory Commission (NERC) are not cost-reflective, meaning to say that the tariff is not enough to provide the required revenue for us to support all our payments to market operators, payment of our salaries and financing the improvements of our facilities, “ he said.

The IBEDC boss noted that the company is fully aware of the fact that, for it to earn its revenue, it must deliver quality services to subscribers, and in this regard, IBEDC, he said is working hard to develop its human capital by giving its staff enough training for them to be able to deliver the best possible customer service.

The Ibadan Electricity Distribution Company, which took over electricity distribution in Oyo, Ogun, Osun, Ondo, Ekiti and parts of Kwara, Kogi and Niger States in 2013 is the largest electricity distribution network in Nigeria with 22 business units.

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