Home Business IBEDC: Responding to Customer Needs through Community Relations

IBEDC: Responding to Customer Needs through Community Relations


As part of its resolve to ensure customers have a one-on-one platform to discuss critical issues, proffer mutual solutions to problems of electricity supply and also inform and educate them on how they can help the company to serve them better, Ibadan Electricity Distribution Company (IBEDC), recently embarked on an aggressive community relations initiative across its franchise area…

Over 200 Communities visited 

Through the initiative, which started in February, officials of the company have been able to engage over 39 Community Development Associations (CDA) in over 200 communities in Oyo, Osun and Ogun States.

At the meetings, customers spoke extensively on pressing challenges of irregular power supply, arising from overloaded feeders in Boluwaji and Podo under Molete Business Hubs, numerous tee – offs, latching of feeders, broken/fallen sub-standard wooden and concrete poles caused by vehicle collision and heavy rainfall.

Also, marketing and commercial issues were raised, especially outrageous bills, non-sensitization and non-availability of pre-paid meters, increase in tariff, delays in bill distribution, wrong disconnections, numerous faulty meters, non-stoppage of billing of dormant accounts and faulty maximum demand meters, notably in areas like Iseyin and Ekotedo communities and Unicure Pharmaceuticals, Ikofa road in  Ijebu-Ode.

Customers under Ile Ife Business Hub also requested for the upgrading of Ajebandele sub-station to accommodate more load and also sought for adequate supply of equipment and materials such as up-risers and transformers just as relieve materials and equipment and the need to relief the overloaded transformers in Idi Iraye and Agbowo under Ojoo Business Hub also came up for discussion. Customers also called for the replacement of burnt cables, transformers, as well as energizing of donated transformers within their communities.

The community relations meetings also discussed safety and environmental issues, particularly taking adequate precautions before embarking on electrical projects and the menace of vandalism and measures to curb it.

Having noted all the power needs and challenges of all communities engaged during community relations meetings, the company is already taking steps to address all of them.

Donated Transformers to be Energized… Must Meet IBEDC Specification

Ibadan Electricity Distribution Company has also promised to bring all donated transformers into the system as soon as the necessary materials for their energizing are ready just as its Safety Department has commenced a safety assessment/ awareness tour of facilities within the franchise.

In a bid to facilitate power supply, politicians, individuals and communities sometimes donate transformers and other relevant hardware. The demand for these transformers to be energized has always been a knotty issue between IBEDC and communities.

As most of these transformers have been found to be sub-standard and do not conform to the acceptable standard on the company’s grid, it becomes difficult for the company to energize them. For this reason, IBEDC has however, urged all patriotic and well-meaning Nigerians or communities wishing to donate transformers to check with the Business Hubs nearest to them for the company’s transformer specifications.

And with the series of technical and commercial losses, which indiscriminate dumping and installation of transformers in its network had caused, IBEDC has therefore, stated it will no longer deploy such sub-standard transformers and has called for understanding and cooperation of its customers as well as communities on this critical issue.

IBEDC: We are committed to customer satisfaction

The company however assured customers that, it remains committed to deploying all necessary resources to keep its customers satisfied, in order to achieve its mission of distributing power, changing lives and its vision of being the best electricity distribution company in Nigeria.

In line with that resolve and following various issues that were thrown up during the community relations exercise, IBEDC in swift response to its customers’ demand and expectations has decided to carry out a media campaign to inform and educate customers on some aspects of its operations to further enhance quality service delivery.

The campaign will dwell on the need for customers to embrace the Credit Advanced Payment for Metering Implementation (CAPMI), which is a quick solution to estimated billings, safety tips to avoid unnecessary loss of lives and properties, vandalism /meter bypass among other issues to enable customers know their role in enabling the delivery of efficient, safe and reliable power supply that will propel industrial growth, generate employment and improve the quality of life of the customers.

Communities visited during the community relations programme include, Odo-Oba, Yejide, Elere, Boluwaji, Idi-Ope, Sanyo, Academy, under Molete Business hub; Ekotedo and Akintola communities under Dugbe Business hub; Idi Ose, Idi Iraye, Akingbile, Asawa Quarters, Shasha, Moniya, Ajobo, Agbowo, Ashi, Gospel and Jerusalem Community under Ojoo Business hub and Iseyin town in Oyo Business Hub, all in Oyo State.

Others are, Ikoyi, Gboya, Ire-Akari, Welder Association, Fajuyi, Osere/Ita-Jero, Ilare, Aladanla off Ilesa Road under Ile-ife business hub and Owa Obokun of Ijeshaland’s Palace under Ilesha Business Hub also Iree, Iresi, Otan-Ayegbaju, Eripa, Ajaba under Ikirun Business Hub in Osun State.

Sawmill Community, Omowa Road, Esure, Ilese, Imoru, Iloro Street, Saka Ashiru, Ikoto Town, Ikofa, Bonojo community under Ijebu-ode Business hub with Ayetoro, Wasimi, Papa Maaru, Akin Olugbade, Mr Biggs, Olomoro, Emere, Kajola, Adigbe, Alaafa, Imode CDA and Ewekoro communities under Olumo Business Hub in Ogun State were also visited.


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